The patient experience is quickly becoming one of the most important aspects of healthcare and for a good reason. Part of providing a better experience is ensuring every person is safe, treated with respect and provided with personalized patient-centered care.
At Women’s Care Florida we are dedicated to improving the lives of women every single day. To live out our promise, our highly-skilled care team always strive to make sure patients are safe and completely cared for when they choose one of our practices.
This week marks National Patient Safety Week. In observance of this important event, we explain how providers and patients can both play a critical role in improving the patient experience and ensuring patient safety is at the forefront of their healthcare.
Health Care Team’s part:
- Providers see dozens of patients a week; each person has different issues and concerns. Regardless of their busy schedules, your provider should listen to your individual needs and offer both clinical and emotional support. This level of care helps to build trust between you and your health care provider. Research shows that patients typically experience better outcomes if they trust their healthcare provider.
- Good communication is key to patient safety. Health care providers should not be quick to dismiss your concerns or disagree, but thoroughly explain their diagnosis and provide clear answers. They should also ask questions about your medical records, such as any current health conditions, prescription drugs, family history or other relevant information to help them avoid error and make sure your information is up-to-date.
- Your provider’s supporting staff also play a role in improving the patient experience and safety. The entire care team should act professionally, treat you with respect and be helpful. Poor customer service can lead to poor customer satisfaction, which could affect the outcome of your visit. It’s important that you feel like your provider is competent and values your business.
- Unfortunately, your health care provider does not always know everything that’s going on with your body. Just as it’s important for your provider to be a good communicator, it’s also important for you to openly communicate with them about your current concerns, past health conditions, family history, medications, dietary supplements or any other updates. Of course, it’s difficult to remember all of this information at each visit. Before stepping foot in your doctor’s office, create a list of your medical concerns/inquiries to make sure you’re getting the most out of every appointment.
- An informed patient is at more of an advantage than an uninformed patient. With an unlimited amount of healthcare information available online, it’s becoming easier to self-educate. If your gynecologist or obstetrician diagnoses you with a health condition, it’s probably a good idea to go home and do some research. The next time you meet with your doctor, you’ll know what questions to ask or what concerns to bring up.
- You have to be your own advocate. Do your research, and find out what your rights are as a patient. Often, people don’t realize that patients have rights, such as the right to know your past and present medical status, informed consent for all treatment and procedures, and doctor-patient confidentiality,. If you’re knowledgeable about these topics, then you’re improving your chances at having safe, competent care.
At Women’s Care Florida, your safety is our utmost concern. To learn more about how we are working to keep our patients safe, talk to a provider.